Testimonials: What my clients say about me
124 five-star reviews on the Apple website!
I work with absolute beginners, seasoned pros, and everyone in between. My on-site clients are located in Greater Portland, Oregon and I work remotely with clients elsewhere in the U.S. and abroad.
Please visit the Apple Consultants Network website to read reviews dating from 2011 to the present, or scroll down this page to read comments about my services from 2007-11. You can also peruse testimonials from New Hampshire clients with whom I worked through 2006.
Please visit the Apple Consultants Network website to read reviews dating from 2011 to the present, or scroll down this page to read comments about my services from 2007-11. You can also peruse testimonials from New Hampshire clients with whom I worked through 2006.
Unless indicated otherwise, all clients below are located in New York City.
General help for small office
Having computer/technology problems is an incredibly frustrating and panic-inducing experience. However, one positive thing does come about from this, and that is getting to spend time with Ronald Gehrmann!
What a treat it is to work with Ron. Not only is he an absolute genius, fixing each and every issue that is thrown his way, but he is a bright and cheery presence at all times. Aside from being brilliant behind a computer, he is also an incredible (and patient!) teacher. Rather than simply fixing things, he goes out of his way to show you how to solve these problems when they come up again.
His patience for even the most technologically impaired person (exhibit A - me), is extraordinary, making your experience in front of the computer one of calm and confidence, rather than anxiety and uncertainty. He truly goes above and beyond to help you fix any problem you might be having, and he does it all with an infectious smile. Thanks, Ron! :-)
Elise Steinthal
Events of the Heart
Lightroom tutoring
I engaged Ronald for a tutoring session at home, and it was a revelation. He quickly transferred files from a recent shoot to Lightroom, then patiently and clearly walked me through all the cataloguing and editing tools in the program. For the first time, I really understood how to use it.
Ronald is not only a computer wiz and a good teacher, but also an excellent photographer. That made working with him great fun because we had one language in common. I highly recommend him, and know I'll be calling on him again when I make the next move, into Photoshop.
Sharon Gamsin
Remote support via screen sharing
Can you recall the thrill of accomplishing something you never thought possible, like a pro? Thanks to a dear friend, who gifted me with four hours of remote tutoring sessions with Ronald Gehrmann over the phone, I have a totally different view of what I think my MacBook Pro can do.
I no longer fear the computer — Ronald gave me the insights to use the Mac, like I use the phone, a tool that is of value to me: Not an expensive accessory that is only used for email. I was very skeptical, about anyone being able to teach me anything over the phone, being south of 60, and stymied by the VCR of the past days.
What a surprise to find an expert who shares what you need to use your computer for what you want and then some. The best compliment I can truly offer, is the bottom line, after the gift of four hours, I signed up for four more on my own and will so continue.
If you think you knew the Mac, or have questions, I don't think you could find a more informative teacher who shares his passion and fun, while guiding you through the many ins/outs, and other magic about your Mac.
The value of Ronald's expertise is to give you the ability to use the computer in the way you need and realize the most unexpected "Aha" moments that you never thought possible. It's no longer a frustrating mystery that defeats me, it's a new adventure with endless opportunities. And I did not think that was possible.
Eliza Moran
Reno NV
Client's email to Apple Store Upper West Side
I am a new convert to the Mac and not seasoned with technology. However, I had an amazing introductory lesson with Ronald, who with patience and precision covered much territory.
He gave me an overview and helped me organize my files by topically combining subjects and placing them into folders. In addition, he pointed out quick tricks and shortcuts, so helpful in navigating the computer.
There are many more bytes to be had from the Apple, but I am trying to practice Lesson 1. I am looking forward to additional personal instruction and phone assistance.
Berta Bienenstock
Testimonial as Limerick
A computer magician named Ron
Says to your Mac, "Bring it on!"
With each gigabyte
He makes it all right,
And your virtual life can go on.
Anne Mortimer-Maddox
Client's email to Apple Store SoHo
Ronald was easy to contact, and followed up with us accordingly. Shortly, we set up an appointment for him to visit our office, and set up our new iMac system. Ronald arrived on time, with a great, positive attitude, and tons of knowledge to share. He spent about three hours with me, in-house, explaining every single step he took from unpacking the new computer, to setting it up, transferring files, and updating to new versions of my Adobe Creative Suite design software.
He was extremely helpful in filling me in on everything he was taking care of, but also shared certain steps and shortcuts along the way that had already become extremely helpful in a matter of minutes! From the moment he left me, everything was running smoothly, and faster than I’d seen in almost three years. Today, I actually used Ronald’s help in installing a new version of some older software that wasn't on hand the first time he was in our office. He quickly connected to my computer via TeamViewer, and simultaneouslywalked me through all steps over the phone. We were done and taken care of in just about a half-hour.
Working with Ronald has been such a pleasure, and I am very happy you have introduced us to his assistance. I am sure he will be most helpful to us in the future as our business grows, and our software changes and upgrades. I should also add that his complimentary comments on my organizational skills made the whole experience all the more rewarding. :)
Kind regards,
Lauren Hatler, Creative Director
Athalon Sportgear, Inc.
Client's email to Apple Store Fifth Avenue
Ron moved me from stressed out to happy. He installed WiFi and connected that to my stereo as well as the printers and computers. He managed to move my AOL email contacts to Gmail which another IT professional was unable to do. This wasn't easy, but he found a way to jump all of the hurdles. He connected the G-Drive Mini for backup.
He gave me positive thoughts on keeping my old QuickBooks business accounting on my old computer and gave me a cable to connect that to my old backup device. He recognized when I had a software CD that was not up-to-date, such as for the printer, and downloaded the current version. He worked fast. No chit-chat. Just very to-the-point and professional.
I feel blessed that the Apple Store recommended Ron to me. I don't think help comes in a better form than Ron Gehrmann.
Jane Crary
Client's email to Apple Store Upper West Side
A while back I had asked you to recommend an apple tech support person to help me with various issues on my iMac. You recommended Ronald Gehrmann.
I am writing today to thank you for an outstanding recommendation. He worked with me for a few hours, troubleshooting various problems, including lack of speed, inproperly working computer functions and a variety of troublesome issues with both apple and non-native software. We even rebuilt an email database.
Ronald got everything working properly, understood my needs perfectly, communicated exceptionally well, anticipated my queries, and was quite patient.
Being new to NYC, I am very grateful to have found someone who not only has a vast knowledge base but can impart the information effectively and efficiently, and with a delightful personality, to boot!
Regards,
Carole Warsawer
Client's email to Apple Store SoHo
Dear Christine,
I am delighted to write to you about Ronald Gehrmann, who this week assisted me with my new Mac.
Christine, I quite literally don't know where to begin. Well, yes I do. Thank you, thank you, thank you for recommending Ronald Gehrmann.
With all due respect to the qualified and professional technicians at the SoHo Apple Store, Ronald is the technician who succeeded helping me fully ENJOY my computer for the first time!! Of course I've been using my laptop since purchasing it, but NEVER without maximum frustration — an understatement. In fact, Ronald Gehrmann is the reason I am keeping my Mac and never returning to any other brand!
Christine, you took the time to get to know me. You assisted me in every way possible, including the thought-full recommendation of Ronald.
Because of you, Ronald's and my own approach regarding learning and troubleshooting my many questions, were (are) a perfect match. This initial effort on your part saved me hours AND money.
I recommend Ronald to ALL who need Mac support at any and every level. He possesses the necessary critical combination — ultimate depth of knowledge and keen, perceptive communication skills. After all, the first will NOT work without the latter. "Excellent People Skills" is that overused, de rigueur, résumé skill which cannot be taught. Ronald truly possesses this gift. Additionally, he obviously works diligently keeping up with current system idiosyncrasies and changes, as well as "yesterday's Mac systems," enabling him to quickly fix and/or explain the solutions!
Indeed, tech support is all about solving the issues, fast — restoring the user's ability to enjoy her/his computer!
No one does this better than Ronald Gehrmann!
Very sincerely,
Kathryn Clark
Client's email to Apple Store Fifth Avenue
Ronald Gehrmann of Metro MacSupport was referred to me by one of your staff members. I am writing to let you know how happy I was with his work. Not only did he successfully complete the many tasks I had given him, but he is a delight to work with. Also, Ronald is available by telephone and can access my computer in order to solve problems via telephone. That will be a huge help to me in the future. As an owner of a new MacBook Pro and iPod touch, I couldn't be happier to have Ronald's help.
Sincerely,
Karen Himmelreich
Client's email to Apple Store Fifth Avenue
I can’t thank you enough for recommending Ronald Gehrmann to me. He was/is amazing! Calm, professional, competent and proficient. Ron added some wonderful effects and uploaded the video to all participants immediately upon the end of the day. He helped us achieve a success with what could have been a technical nightmare. I would recommend him unreservedly! Thank you for providing us with a wonderful technical person who’s a genuine resource.
Cordially,
Ginny Pulos
Pulos Communications, Inc.
Beginner iPhone tutoring
Learning new technology is like a visit to the dentist for me — resignation and anxiety in equal proportions. However, working with Ronald is discovering the painless dentist: soothing, effortless and — dare I even say it? — fun. Did I master my entire iPhone repertoire in a two-hour session? I think not. But do I now approach this new gadget with interest instead of fear? The answer is yes, yes, yes.
Dr. Alan Bernstein
Client's email to Apple Store Fifth Avenue
Ronald was recommended to me by you and I couldn't be more satisfied with my decision to have him set up my printer and Time Capsule for my MacBook Pro. I found him to be extremely professional and highly knowledgeable. In addition, he is kind and very pleasant to work with.
He answered all of my concerns and made me feel very calm and secure, which was welcome since I get a bit nervous with all these technical issues.
His number is now in my address book.
Jane Owens
Client's email to Apple Store Fifth Avenue
I would like very much to thank you for recommending Ronald to set up my new Apple computer. He was quick to reply and arrived promptly. He answered all my questions, such as cutting and pasting into email, and made this experience quite painless. He was extremely patient and generous with his time. Most importantly, his knowledge of the iMac was stellar and I would recommend him highly to all my friends and future friends as well.
Thank you again.
Ness Pinto
Client's email to Apple Store Fifth Avenue
I would rate Ronald Gehrmann super-plus-5-stars for his help in getting me up and started with my new iMac. I am a writer and have been working on some new play scripts so I was worried about losing my files on my old computer. Ron immediately made sure all my files were readable on the new machine so I could be comfortable right off.
He is an expert on all things Mac and eased my concerns instantly. The setup was a breeze and he was efficient and friendly. He took the time to explain things to me and didn't make me feel like the computer dummy I really am. He also made helpful recommendations for future purchases I had inquired about.
His initial consultation was a housecall, and he was on time and so professional without being intimidating. I plan to use his services on an ongoing basis, as he is a genuine technical and psychological support, a good person to have on your team.
This is someone you should know if you own or plan to own a Mac. Bravo, Ron and bravo, Apple for recommending him!
Michael Koslow
Windows-to-Mac migration
I'm old enough to remember typing with carbon paper, so I've been Windows-based since the dawn of time, and that's the type of technological trap I was stuck in with Microsoft. I finally bit the bullet and bought an iMac, and asked for a recommendation for someone who could move me from the Dark Ages to the 21st Century with no pain and only gain. Apple recommended Ronald and he was my deliverer.
Ronald did it all — from archaeology (to unearth the years of wires to nowhere underneath my desk), housekeeping (to clean the mountains of dust balls), educator (on how to use a Mac), psychologist (in assuring me the Mac was easy — it was and is), and Zen master (as he patiently waited 90 minutes for Windows to back up my 1200 iTunes songs, which Ronald transferred to my iMac in 3 minutes!).
Without Ronald, I would have taken the iMac out of the box, banged my head against the wall in frustration, and probably would have returned to my Windows prison. With him, I have been freed of the Microsoft monster, and tasks that used to be hair-tearing are now ones I look forward to doing in the Apple environment.
In sum, hiring Ronald was a godsend, as he made the shift from Microsoft to Apple — which appeared to me as a ticket to disaster and personal torture — pain-free, easy, and, in today's argot, simply "awesome." I would heartily recommend Ronald to anyone who needs to make the escape from Microsoft.
Steven Trost
Getting started with the Mac
I called Ronald Gehrmann at the suggestion of my son who is also a Mac owner. I was planning on returning to graduate school after a 40-year hiatus and was clueless as to how to word process and was more nervous about dealing with that than going back to school.
From the very first session, Ronald showed me how to deal with some of the things that were concerning me — very directly and patiently. After every session he left a "cheat sheet" which I could refer to for practicing what we had covered in the session. If I had any questions he always called back promptly.
He also helped me with other issues that came up along the way, like saving information and shortcuts for cutting, pasting and copying. His patience was tested to the max with my very temperamental printer, which he whipped into shape without ever losing his cool. Ronald also set up TeamViewer on my computer. In the event I had a problem I couldn't work out on my own, he was able to get into my computer from his computer to show me how to work it out. Amazing!
I am now looking forward to working with Ronald again in order to use the computer for more enjoyable pursuits like digital photography and organizing family photos.
I can say without hesitation that I recommend Ronald to anyone who needs to learn anything about the Mac. It is so reassuring to now know that I can call or email Ronald when I have a problem with my Mac.
Sue Ann Siegelbaum
Client's email to Apple Store Fifth Avenue
Recently I had Ronald Gehrmann of Metro MacSupport come to my home to help me with a newly purchased iMac, AirPort Express and printer.
He was prompt in arriving, extremely helpful in setting up my computer and attaching the printer. He was incredibly knowledgeable in transferring material from my laptop and from an external drive which I use in New York and in Florida.
I would recommend him most highly and I intend to consult with him further if I have any problems. First-rate service with a most pleasant technician.
Dr. Ivan A. Schulman
General Mac tips & productivity tutoring
I couldn’t wait to get out of bed this morning to play with all the “goodies” Ronald taught me during our, all too brief, 3-hour session.
While I had some Mac knowledge, I really was a novice. Not anymore! Ronald's patience level is “awesome!” and by the time he left me, I felt comfortable working on my own.
The shortcuts I was taught are, forever, emblazoned on my “frontal lobe.”
I am creating a Family Chronology through photos and had pictures all over my computer and on three memory sticks. In just a short time, with Ronald’s help, I was able to sort through all the photos and organize them into proper order.
My next adventure with Ronald will be learning the basics of Photoshop. Once I have mastered them, I will be ready for his expertise to teach me the “tricks.” I wish I were a sponge so I could “sop” up everything he says.
Long story short...I can’t wait for the next session!
Bonnie Koff
White Plains, NY
iPhone sync troubleshooting
I can't tell you what a pleasure it was to work with Ronald the very first time! I had struggled with a thorny problem of synching my iPhone and calender/contacts and was in despair. I had spent 22 hours on the phone with Apple support and they still had not fixed the problem. Within an hour of spending time with Ronald, the entire mess had been cleared up. What a relief!
Lisa Hess
iMac basics tutoring
I am not computer literate and my exposure to a PC was limited to sending simple emails and occasionally searching in Google. My PC was old and started to freeze at the most inopportune moments, so I decided to make the leap to an iMac upon advice from my 15-year-old son who lives with an iBook on his lap.
When I saw the possibilities and capabilities of this computer, I realized that in order to understand this machine I needed more than Mac 101 and was convinced that I should get some help in the form of personal tutoring.
I was very fortunate to have discovered Ronald Gehrmann, who introduced me to the basics of the iMac, and I am sure will contribute to my anticipated expertise in due time.
I had a list of questions prepared, which Ronald answered in a style that was straightforward and easy to understand. My time with him was rewarding and well spent as his approach to teaching applications was uncomplicated.
The wonderful characteristic about Ronald was his ability to put me at ease very quickly, and as soon as he displayed his patience in our first meeting, my apprehension vanished immediately. I then learned rather quickly after the first few moments of his instructions. His ability to illustrate and to teach a novice like me was quite remarkable. I was impressed and I will continue to use his talents in the future.
I highly recommend him.
Ted Lederman
Client's email to Apple Store West 14th Street
I just wanted to write and say how great Ronald's help was. I am a woman who's been working on an Apple Performa from 1994 until this week, when I set up my new iMac. I knew my Performa was going to blow at some point, but still I've been very intimidated by the idea of going into the internet world.
Ronald was so understanding, enthusiastic, and supportive. It was a pleasure having him set everything up, making decisions based on what I need and don't need. I'm thrilled to know that he is just an email or phone call away should I need help. Thank you for recommending Ronald.
Laura Jacobs
Client's email to Apple Store SoHo
I was delighted that you all were able to provide me with the name of an outstanding Apple tech for a house call!
I just purchased a new laptop and the MobileMe software, and Ronald Gehrmann was able to get us up and running in no time. He was on time, quick and really knows his stuff! I was so impressed that I booked him for a follow-up appointment before he could leave.
Christina Isaly Liceaga
Client's email to Apple Store Fifth Avenue
I purchased an iMac desktop from you on April 30, 2009 and asked the person who was helping me to recommend someone that could come to my home, transfer my PC information and set up my new system. I am an older person, and until 5 years ago, didn't even know how to turn on a computer — as my work did not require computer knowledge.
Ronald Gehrmann of Metro MacSupport was suggested to me. From the first call, which he responded to immediately, to the pleasant, non-condescending manner he had, to the effectiveness of his work — he was terrific. He is effective and accomplished everything that I had requested he do. For a company that values customer service so highly, I thought it important that you know that Ronald is a great representative for Apple. And what an enthusiast! I've had my iMac for 24 hours and know that I will be delighted with my change.
You should place him at the top of your list of helpers.
Marion Rosen
Client's email to Apple Store Fifth Avenue
I would like to thank you for recommending to me Ronald Gehrmann of Metro MacSupport. He quickly and efficiently solved the problem I was having in getting a wireless signal from a modem to my office and then helped me organize my files on my current laptop.
He provided by far the best technical support I have ever had, and as soon as I buy a new computer from the Apple Store I intend to use his services again so that I make the best use of my new equipment and become a truly proficient Mac user.
Sophia Schachter
PC-to-Mac migration
As a new Mac user, I knew nothing about Macs and was a bit intimidated by them. Ronald came over and he was so helpful! He was very nice and put me at ease immediately. He went right to work transferring my photos, music and documents from my PC over to my new MacBook. And he made good use of time, too. While my files were transferring, he answered all of my questions and showed me some basics and shortcuts. The two hours he worked with me was money well spent. I highly recommend him.
Kevin Ross
Client's email to Apple Store West 14th Street
I'm writing in response to a tech session I had yesterday with Ronald Gehrmann. I would recommend him to anyone at any level of expertise looking for help.
Although I've owned Macs for many years, I felt I needed help setting up all my new machines: laptop, printer, Time Capsule.
Ronald was extremely quick and didn't waste a minute of time, but made sure I understood exactly what he was doing. He spoke clearly and was open to all my questions and note-taking. He is an excellent teacher and he is also an efficient, precise, and patient technician.
Thank you for referring me to him.
Patricia Doyle
Client's email to Apple Store Fifth Avenue
I would just like to provide feedback on Ronald Gehrmann of Metro MacSupport, whose services have been outstanding on every front. Mr. Gehrmann helped me set up my Apple system and has been a valuable resource on an ongoing basis. He knows the systems, applications and shortcuts inside out, is extremely thoughtful about different approaches, goes out of his way to understand client needs and best solutions and is readily available. The wonderful combination of Mr. Gehrmann's knowledge, intelligence and enthusiasm makes working with him a true pleasure.
Meg Malloy
Client's email to Apple Store West 14th Street
Thank you for recommending Ronald Gehrmann, Metro MacSupport.
I recently purchased an iPhone from your store and needed to switch from Palm Desktop to iCal and Address Book.
Ronald was readily available and adjusted to my schedule and met me at my home to work on my desktop Mac. He was efficient, knowledgeable, and enthusiastic about Macs. He completed the data migration and instructed me about the use of my new applications. He offered suggestions to help me manage my work faster and more efficiently. I particularly appreciated his "Mac Cheat Sheet" which he made and left with me at the end of our session. He also set up a program called TeamViewer so we could continue to work together remotely as needed.
His fee was reasonable and worth every penny to get me started using my iPhone and multiple applications. I know this saved me hours of frustration of trying to figure it out myself.
Thank you for recommending him. I would urge you to continue recommending him with highest praise.
Donna Barnes
Client's email to Apple Store SoHo
As a person who came very late in life (and terrified) to a computer, so much so that my laptop sat hidden in a drawer for almost one year before I turned it on, I could not have begun that adventure without the help and guidance of Ronald Gehrmann. His patience and skill quickly overcame my fear and lack of intuitive ability. The "cheat sheets" he left behind after his departure were a constant reminder of what he had taught me and provided a continuing calming effect. When he left, he assured me of his continued availability. I recommend him highly as an instructor.
Lee Allan
Recently moved from Windows to Mac
Dear Ronald: What to do without your help, advice and assistance in this sea of the unknown world of Mac?
Having just recently made the momentous transition from the old Dell laptop and Microsoft Windows, I was truly at a loss. Fortunately your name was given to me by the friendly and helpful young fellows in the small business section of Apple on Fifth Avenue with the comment “Ronald is the best.” How right they are. You have (and still are) guiding me through the maze and with each lesson I feel more comfortable and confident in using my MacBook.
Soon, I know, I will startle and impress my three computer wiz kids with my knowledge which is not nearly as important as being a well-trained and skilled consultant on Mac making my daily life easier and above all, fun.
Thank you for your ongoing help and if anyone ever needs a reference about you, tell them they can call me or drop me a line.
I look forward to seeing you soon again. With thanks and gratitude,
Wolf Hengst, President
Amala Holdings and Consultants
Client's email to Apple Store Fifth Avenue
Ronald is prompt and a pleasure to work with. Our scheduled meeting was on the dot. His patience was more than expected as we went through for me many complex systems like, Photoshop Elements, iPhoto and labeling information so I would understand. Me being an artist and dyslexic, his expertise made it possible for me to understand.
I recommend him highly.
Ronald Mallory
Client's email to Apple Store Fifth Avenue
I am very happy that you referred me to Ronald Gehrmann to help me out with my computer problems. He acted promptly the first time we spoke on the phone and did not delay troubleshooting for a minute.
Before I knew it, my almost-crashing hard drive was lifted of an overload of pictures that had been duplicated 5-fold by the Geek Squad.
We made an appointment at my home within a few days of our first phone conversation and he helped clean up and reorganize my computer in a few hours! It was a big job.
Ronald Gehrmann is a very reliable and able Mac technician, whom I wish I had met two years ago.
Cheers for Ronald Gehrmann!
Hans Broek
General Mac help
This, just to tell you again, how pleased I was/am with your service and your help. You were right on time, knew your onions, and asked the right questions of a person like me who needs a person like you.
Well done.
Hoagy B. Carmichael
Client's email to Apple Store SoHo
My husband and I recently purchased a MacBook Pro, 2 different printers, a time capsule, and 2 new iPods for our home office. Being the technophobes that we are, we asked our salesperson to recommend a knowledgeable pro to install our new equipment in order that we not self-destruct ourselves and our new toys. One of the managers at your store suggested that we contact Ronald Gehrmann at Metro MacSupport, and for that we are eternally grateful!
Ronald came to our home, assessed the situation, and immediately put us at ease with our Mac system. He showed remarkable patience with our numerous questions, walking us through every step. In addition, his knowledge of and enthusiasm for Mac products was truly infectious and encouraged us to enjoy our Mac and all its potential. One week later we ran into an unusual issue with our iPods and Ronald walked us through the problem over the phone, not giving up until he had resolved the situation. Since then, we have been operating smoothly.
We will definitely call on Ronald again in the future with any questions or concerns, and would highly recommend him to anyone in need of Mac support.
Thank you again.
Fiona Farrell
Client's email to Apple Store Fifth Avenue
You recommended Ronald to us for help with our computer system and he was amazing. We had had a lot of problems getting online, for months, and he cleared everything up perfectly. He came to our apartment for 2 hours and was extremely efficient. We are so thrilled to have the kinks all worked out. We know we can call or email him with questions anytime. We had tried calling a lot of other people before we found him — they were totally ineffectual and caused more problems than they solved — but Ronald was the best. Thank you!
Kate and Andy Bellin
Client's email to Apple Store Fifth Avenue
I would just like to let you know that the Mac specialist, Ronald Gehrmann, you recommended to me back in July 2007 has proved to be invaluable. My equipment has been full of problems and he has always responded quickly and sympathetically. We have been so fortunate to be able to rely on Ronald — he is always professional, effective, patient and kind. No mean feat.
Linn Carl
Client's email to Tekserve
I just wanted to drop a line to thank Tekserve for putting me in contact with Ronald Gehrmann to set up my iMac. I bought the iMac seven months ago and didn't hook it up until the other day, due to inertia and my being technophobic. Fortunately, Ron came over and set up everything!
Had I known it would be this comfortable and easy, I'd have called Ron months ago. He worked very hard doing data migration from my old 2001 iMac, he downloaded software and upgrades, he set up my old scanner and printer, and new scanner/printer/copier, he set up my digital camera — and best of all, he showed me how to use everything! In the little time we had spent together, I even got a superb crash course in all the peripherals I had.
Ron is the nicest guy...he was extremely understanding and empathetic to my technophobia. He solved every problem I had. When he left, I had the feeling that anytime I called, my call would be welcomed, and Ron would be happy to help again with any and all computer needs I have. He's truly knowledgeable, and I would not hesitate to call him again if I set up wireless or anything else, or need a tutorial in anything. Ron has helped me feel more comfortable with computers and computer problems.
Once again, thanks for turning me on to Ron. And thanks for the iMac I bought at Tekserve.
Bob Lapides
Client's email to Apple Store SoHo
You recommended Ronald to me when I asked for assistance in setting up my new wireless Mac system, which is composed of two computers, printer, keyboard, mouse and Airport Extreme. As you know I had encountered multiple problems with the installation, and the various support services were unable to help.
Enter Ronald. Right on time and full of optimism and good cheer. He explained everything to this technophobic user as he seamlessly built the system. In addition, he gave me shortcuts tailored to my use of the computers. He was a true Christmas present. I recommend Ronald without qualification and look forward to working with him in the future if I have problems or when I want to move to the next level.
Thank you for steering me to Ronald.
Frank Wenick
Client's email to Tekserve
Thank you for giving me Ronald's phone number. He worked out a time, arrived promptly and fixed my printer quite quickly. Since he had a few extra minutes he also showed me some useful shortcuts and solved one or two other little problems that I had with the Internet. I was delighted. I would highly recommend him to anyone I know.
Louise Lamphier
Help with Adobe apps
It was great to meet and work with you. You are extremely knowledgeable and efficient, and your expertise in print and graphic design is an incredible bonus as it perfectly syncs with my needs.
Sherry Cherwin
Client's email to Apple Store West 14th Street
I want to thank you for recommending Ronald Gehrmann to set up my conversion to Mac. He came this past Friday and accomplished an amazing amount. Not only was he able to transfer and convert those awful WordPerfect files over to my MacBook Pro, but he also organized everything very clearly including lots of photos as well as my files. He transferred my Palm...no problem...Photoshop Elements, also no problem, got my new wireless printer working and all of this was done with the latest downloads. In short, he did a great job and I am very pleased with everything Ronald did and needless to say, I am thrilled with my wireless studio. I have signed up for One on One and am looking forward to learning about all the great things my new MacBook Pro can do.
Lois Rappaport
Mac OS upgrade
I want to thank you so much for bringing my computers up to date by installing 10.4.11 and putting in a few other items. You are a whiz! Talk about multitasking! You were quick and efficient and knew at every moment exactly what you were doing. (Can’t say the same for me as I watched you go through your stuff.) Things are working fine — even my very old applications from system 9 — I’ve been able to print from my old Microsoft Works 3.0, Now Up-to-Date, Printshop, Quickdex and a few others. I’m so glad you recommended that I get the Iomega portable 160 GB drive. I’ve been using it almost every day to transfer things between the two computers as well as back up all my “stuff.” Thanks again and I may be in touch with you soon.
Michael Howley
Small business
Thank you for helping us during our transition from a rinkydink home office to bonafide networked "global headquarters".
You eased a lot of stress with your efficient manner and ability to multi-task. We're now working smoothly, sharing a multifunction device, accessing shared files and putting to good use the nuggets of advice liberally sprinkled throughout the short time you were with us.
I'll drop you a line next time I have a Mac question for sure.
Brian Gold
Seltzer Goods Greeting Cards
Client's email to Tekserve
I spoke to you this morning, frantically seeking a "fix" for my computer ills, and after briefly describing the symptoms, you recommended Guru Ronald Gehrmann, the healer. You're a genius and so is he.
As for the outcome...
Just like the best internist, Ronald was able to investigate and interpret the innards of my two drives. Found his way among the clutter of trivia and necessity and isolated the boo-boo to perform the operation. It was awesome! He pushed and prodded, tested and examined and healed, and it was all done in three quarters of an hour! Not to say that it was easy and uncomplicated; it wasn't. The trouble was nicely hidden, but Ronald found it anyway. I am so impressed!!
This amazing fellow should be cloned for all the world of suffering computerites to have and to hold.
I'm hoping he remains healthy, in good spirits, and available come fall when I intend to upgrade my miserable, tortuous hardware and all that goes with. He's a gem!
Gratefully yours,
Muncie Hendler
Client's email to Apple Store SoHo and Apple Store Fifth Avenue
I just wanted to let you know I recently used the services of Ronald Gehrmann, whom I found on the Apple website for certified Apple Consultants. Ronald was extremely helpful to my wife and me in the setting up of our new MacBook Pro, the transferring of data, setting up a backup routine and the organizing of files. Ronald was also able to help us get more comfortable with all the different functions of the Mac, having been PC users previously. Not sure if you can recommend consultants at the store, but if you can you should certainly refer customers his way.
Scott M. Weiner
Managing Director, Barclays Capital
Client's email to Tekserve
We are writing to thank you for the referral that you gave us this past week to Mac computer consultant, Ronald Gehrmann. We are regular Tekserve customers and we called for urgently needed help re: document design, cross-platform document transmission difficulties and a raft of other issues.
Prior to calling Ronald, we were frustrated by our inability to solve a whole range of computer problems, problems which often resulted from or were exacerbated by our own inexperience (and lack of facility) with computers. We work with words for a living but we're not technically minded and, like many of our friends, we've spent a fair share of our time listening to Soft Rock while on hold on various companies' tech help lines.
So, for us, it's a godsend to have found Mr. Gehrmann. His two-hour session with us was extremely productive and, of course, as our session was over and our immediate problems were solved we asked him about all of the other computer challenges we face (Internet hook-up and speed, cleaning up files, importing and working with images from the web, etc.); he can address those and a host of other challenges, as well.
We found him, in the work session at our home, to have impressive expertise, a sophisticated eye, and, also rare, a gift for HUMAN COMMUNICATION. He's a smart, talented, down-to-earth, and genuinely nice person. We thought you'd want to know even though we send this note with some trepidation; we hope that he doesn't get too booked up because we still need plenty of his time.
Thanks again.
Ellen Schutz and David Rosner
Client's email to Apple Store SoHo
For about the last year and a half my daughter had extreme difficulty in accessing the internet on the iMac I bought her. It was extremely slow, the signal was too weak and she kept losing the internet connection. I bought an expensive antenna-looking device I found on the internet to no avail. I hired a local man who advertised Apple expertise, but despite his being a nice and caring guy, and spending a lot of time in my house (for which he was paid), nothing was any better. I bought an AirPort Express to extend the range of the main base station but as I am completely unhandy when it comes to computers, after a few minutes of dealing with the confusing directions and questions, I gave up as I was unable to get the network to work.
With my daughter and myself utterly frustrated, my last hope was to go to your store and ask for a referral for someone who could deal with this mess. I was given the name of Ronald Gehrmann. What a stroke of luck! He came to our house and took care of everything. Here was someone who was professional, thorough, incredibly knowledgeable and undaunted by the difficulties he encountered in trying to get everything back in order. Each time he would say something was odd or that this was the first time he saw something like this, my frustration level would begin to rise. But then methodically, step-by-step, he would proceed to solve the problem and get rid of the difficulty and my frustration.
It's been three weeks and everything has been working perfectly, at the strongest signal level. After a year and a half of only being able to use her computer as a word processor, my daughter is now happily navigating the internet and hasn't had a single problem since Ronald's visit. He even had the courtesy to follow-up to make sure everything was OK.
I would highly recommend Ronald to anyone with computer difficulties, especially those who know little about computers. Rather than drowning me in computer talk and concepts which I would not understand, he guided my daughter and me through the entire process while taking care of every bug and problem. Thank you for the great referral.
Marc Finkelstein
Client's email to Apple Store SoHo
Ron Gehrmann was a tremendous help to my wife and myself. Not only did he help me set up wireless printing for the Mac, he also spent time going over such things as streamlining my documents, setting up an additional mailbox on the computer, helping me download Firefox and CrossOver and showing me how to use shortcuts. Now all I have to do is remember it all. In order to do so I will have to practice. I want to thank Apple Business SoHo for sending me Mr. Gehrmann.
Ed Kaplan
Mac help for antipodal client
Many thanks, Ronald, you solved a bad problem! FAST!!
After nearly 20 years of happy times with Macs, I tend to think "all will be well," and it usually is. But then when you're not expecting, stuff goes crazy — this time, no sound and a bunch of other puzzling annoyances.
As someone who reads the manual (and the "Missing Manuals") I can often fix things, but after a lot of poking around I became convinced it was a hardware failure and I needed a new sound chip — and two other Mac-expert friends agreed.
Instead, a dozen words from you and an hour later all's well. Amazing.
You are the best!
David Roessler
Brisbane, Australia
Having computer/technology problems is an incredibly frustrating and panic-inducing experience. However, one positive thing does come about from this, and that is getting to spend time with Ronald Gehrmann!
What a treat it is to work with Ron. Not only is he an absolute genius, fixing each and every issue that is thrown his way, but he is a bright and cheery presence at all times. Aside from being brilliant behind a computer, he is also an incredible (and patient!) teacher. Rather than simply fixing things, he goes out of his way to show you how to solve these problems when they come up again.
His patience for even the most technologically impaired person (exhibit A - me), is extraordinary, making your experience in front of the computer one of calm and confidence, rather than anxiety and uncertainty. He truly goes above and beyond to help you fix any problem you might be having, and he does it all with an infectious smile. Thanks, Ron! :-)
Elise Steinthal
Events of the Heart
Lightroom tutoring
I engaged Ronald for a tutoring session at home, and it was a revelation. He quickly transferred files from a recent shoot to Lightroom, then patiently and clearly walked me through all the cataloguing and editing tools in the program. For the first time, I really understood how to use it.
Ronald is not only a computer wiz and a good teacher, but also an excellent photographer. That made working with him great fun because we had one language in common. I highly recommend him, and know I'll be calling on him again when I make the next move, into Photoshop.
Sharon Gamsin
Remote support via screen sharing
Can you recall the thrill of accomplishing something you never thought possible, like a pro? Thanks to a dear friend, who gifted me with four hours of remote tutoring sessions with Ronald Gehrmann over the phone, I have a totally different view of what I think my MacBook Pro can do.
I no longer fear the computer — Ronald gave me the insights to use the Mac, like I use the phone, a tool that is of value to me: Not an expensive accessory that is only used for email. I was very skeptical, about anyone being able to teach me anything over the phone, being south of 60, and stymied by the VCR of the past days.
What a surprise to find an expert who shares what you need to use your computer for what you want and then some. The best compliment I can truly offer, is the bottom line, after the gift of four hours, I signed up for four more on my own and will so continue.
If you think you knew the Mac, or have questions, I don't think you could find a more informative teacher who shares his passion and fun, while guiding you through the many ins/outs, and other magic about your Mac.
The value of Ronald's expertise is to give you the ability to use the computer in the way you need and realize the most unexpected "Aha" moments that you never thought possible. It's no longer a frustrating mystery that defeats me, it's a new adventure with endless opportunities. And I did not think that was possible.
Eliza Moran
Reno NV
Client's email to Apple Store Upper West Side
I am a new convert to the Mac and not seasoned with technology. However, I had an amazing introductory lesson with Ronald, who with patience and precision covered much territory.
He gave me an overview and helped me organize my files by topically combining subjects and placing them into folders. In addition, he pointed out quick tricks and shortcuts, so helpful in navigating the computer.
There are many more bytes to be had from the Apple, but I am trying to practice Lesson 1. I am looking forward to additional personal instruction and phone assistance.
Berta Bienenstock
Testimonial as Limerick
A computer magician named Ron
Says to your Mac, "Bring it on!"
With each gigabyte
He makes it all right,
And your virtual life can go on.
Anne Mortimer-Maddox
Client's email to Apple Store SoHo
Ronald was easy to contact, and followed up with us accordingly. Shortly, we set up an appointment for him to visit our office, and set up our new iMac system. Ronald arrived on time, with a great, positive attitude, and tons of knowledge to share. He spent about three hours with me, in-house, explaining every single step he took from unpacking the new computer, to setting it up, transferring files, and updating to new versions of my Adobe Creative Suite design software.
He was extremely helpful in filling me in on everything he was taking care of, but also shared certain steps and shortcuts along the way that had already become extremely helpful in a matter of minutes! From the moment he left me, everything was running smoothly, and faster than I’d seen in almost three years. Today, I actually used Ronald’s help in installing a new version of some older software that wasn't on hand the first time he was in our office. He quickly connected to my computer via TeamViewer, and simultaneouslywalked me through all steps over the phone. We were done and taken care of in just about a half-hour.
Working with Ronald has been such a pleasure, and I am very happy you have introduced us to his assistance. I am sure he will be most helpful to us in the future as our business grows, and our software changes and upgrades. I should also add that his complimentary comments on my organizational skills made the whole experience all the more rewarding. :)
Kind regards,
Lauren Hatler, Creative Director
Athalon Sportgear, Inc.
Client's email to Apple Store Fifth Avenue
Ron moved me from stressed out to happy. He installed WiFi and connected that to my stereo as well as the printers and computers. He managed to move my AOL email contacts to Gmail which another IT professional was unable to do. This wasn't easy, but he found a way to jump all of the hurdles. He connected the G-Drive Mini for backup.
He gave me positive thoughts on keeping my old QuickBooks business accounting on my old computer and gave me a cable to connect that to my old backup device. He recognized when I had a software CD that was not up-to-date, such as for the printer, and downloaded the current version. He worked fast. No chit-chat. Just very to-the-point and professional.
I feel blessed that the Apple Store recommended Ron to me. I don't think help comes in a better form than Ron Gehrmann.
Jane Crary
Client's email to Apple Store Upper West Side
A while back I had asked you to recommend an apple tech support person to help me with various issues on my iMac. You recommended Ronald Gehrmann.
I am writing today to thank you for an outstanding recommendation. He worked with me for a few hours, troubleshooting various problems, including lack of speed, inproperly working computer functions and a variety of troublesome issues with both apple and non-native software. We even rebuilt an email database.
Ronald got everything working properly, understood my needs perfectly, communicated exceptionally well, anticipated my queries, and was quite patient.
Being new to NYC, I am very grateful to have found someone who not only has a vast knowledge base but can impart the information effectively and efficiently, and with a delightful personality, to boot!
Regards,
Carole Warsawer
Client's email to Apple Store SoHo
Dear Christine,
I am delighted to write to you about Ronald Gehrmann, who this week assisted me with my new Mac.
Christine, I quite literally don't know where to begin. Well, yes I do. Thank you, thank you, thank you for recommending Ronald Gehrmann.
With all due respect to the qualified and professional technicians at the SoHo Apple Store, Ronald is the technician who succeeded helping me fully ENJOY my computer for the first time!! Of course I've been using my laptop since purchasing it, but NEVER without maximum frustration — an understatement. In fact, Ronald Gehrmann is the reason I am keeping my Mac and never returning to any other brand!
Christine, you took the time to get to know me. You assisted me in every way possible, including the thought-full recommendation of Ronald.
Because of you, Ronald's and my own approach regarding learning and troubleshooting my many questions, were (are) a perfect match. This initial effort on your part saved me hours AND money.
I recommend Ronald to ALL who need Mac support at any and every level. He possesses the necessary critical combination — ultimate depth of knowledge and keen, perceptive communication skills. After all, the first will NOT work without the latter. "Excellent People Skills" is that overused, de rigueur, résumé skill which cannot be taught. Ronald truly possesses this gift. Additionally, he obviously works diligently keeping up with current system idiosyncrasies and changes, as well as "yesterday's Mac systems," enabling him to quickly fix and/or explain the solutions!
Indeed, tech support is all about solving the issues, fast — restoring the user's ability to enjoy her/his computer!
No one does this better than Ronald Gehrmann!
Very sincerely,
Kathryn Clark
Client's email to Apple Store Fifth Avenue
Ronald Gehrmann of Metro MacSupport was referred to me by one of your staff members. I am writing to let you know how happy I was with his work. Not only did he successfully complete the many tasks I had given him, but he is a delight to work with. Also, Ronald is available by telephone and can access my computer in order to solve problems via telephone. That will be a huge help to me in the future. As an owner of a new MacBook Pro and iPod touch, I couldn't be happier to have Ronald's help.
Sincerely,
Karen Himmelreich
Client's email to Apple Store Fifth Avenue
I can’t thank you enough for recommending Ronald Gehrmann to me. He was/is amazing! Calm, professional, competent and proficient. Ron added some wonderful effects and uploaded the video to all participants immediately upon the end of the day. He helped us achieve a success with what could have been a technical nightmare. I would recommend him unreservedly! Thank you for providing us with a wonderful technical person who’s a genuine resource.
Cordially,
Ginny Pulos
Pulos Communications, Inc.
Beginner iPhone tutoring
Learning new technology is like a visit to the dentist for me — resignation and anxiety in equal proportions. However, working with Ronald is discovering the painless dentist: soothing, effortless and — dare I even say it? — fun. Did I master my entire iPhone repertoire in a two-hour session? I think not. But do I now approach this new gadget with interest instead of fear? The answer is yes, yes, yes.
Dr. Alan Bernstein
Client's email to Apple Store Fifth Avenue
Ronald was recommended to me by you and I couldn't be more satisfied with my decision to have him set up my printer and Time Capsule for my MacBook Pro. I found him to be extremely professional and highly knowledgeable. In addition, he is kind and very pleasant to work with.
He answered all of my concerns and made me feel very calm and secure, which was welcome since I get a bit nervous with all these technical issues.
His number is now in my address book.
Jane Owens
Client's email to Apple Store Fifth Avenue
I would like very much to thank you for recommending Ronald to set up my new Apple computer. He was quick to reply and arrived promptly. He answered all my questions, such as cutting and pasting into email, and made this experience quite painless. He was extremely patient and generous with his time. Most importantly, his knowledge of the iMac was stellar and I would recommend him highly to all my friends and future friends as well.
Thank you again.
Ness Pinto
Client's email to Apple Store Fifth Avenue
I would rate Ronald Gehrmann super-plus-5-stars for his help in getting me up and started with my new iMac. I am a writer and have been working on some new play scripts so I was worried about losing my files on my old computer. Ron immediately made sure all my files were readable on the new machine so I could be comfortable right off.
He is an expert on all things Mac and eased my concerns instantly. The setup was a breeze and he was efficient and friendly. He took the time to explain things to me and didn't make me feel like the computer dummy I really am. He also made helpful recommendations for future purchases I had inquired about.
His initial consultation was a housecall, and he was on time and so professional without being intimidating. I plan to use his services on an ongoing basis, as he is a genuine technical and psychological support, a good person to have on your team.
This is someone you should know if you own or plan to own a Mac. Bravo, Ron and bravo, Apple for recommending him!
Michael Koslow
Windows-to-Mac migration
I'm old enough to remember typing with carbon paper, so I've been Windows-based since the dawn of time, and that's the type of technological trap I was stuck in with Microsoft. I finally bit the bullet and bought an iMac, and asked for a recommendation for someone who could move me from the Dark Ages to the 21st Century with no pain and only gain. Apple recommended Ronald and he was my deliverer.
Ronald did it all — from archaeology (to unearth the years of wires to nowhere underneath my desk), housekeeping (to clean the mountains of dust balls), educator (on how to use a Mac), psychologist (in assuring me the Mac was easy — it was and is), and Zen master (as he patiently waited 90 minutes for Windows to back up my 1200 iTunes songs, which Ronald transferred to my iMac in 3 minutes!).
Without Ronald, I would have taken the iMac out of the box, banged my head against the wall in frustration, and probably would have returned to my Windows prison. With him, I have been freed of the Microsoft monster, and tasks that used to be hair-tearing are now ones I look forward to doing in the Apple environment.
In sum, hiring Ronald was a godsend, as he made the shift from Microsoft to Apple — which appeared to me as a ticket to disaster and personal torture — pain-free, easy, and, in today's argot, simply "awesome." I would heartily recommend Ronald to anyone who needs to make the escape from Microsoft.
Steven Trost
Getting started with the Mac
I called Ronald Gehrmann at the suggestion of my son who is also a Mac owner. I was planning on returning to graduate school after a 40-year hiatus and was clueless as to how to word process and was more nervous about dealing with that than going back to school.
From the very first session, Ronald showed me how to deal with some of the things that were concerning me — very directly and patiently. After every session he left a "cheat sheet" which I could refer to for practicing what we had covered in the session. If I had any questions he always called back promptly.
He also helped me with other issues that came up along the way, like saving information and shortcuts for cutting, pasting and copying. His patience was tested to the max with my very temperamental printer, which he whipped into shape without ever losing his cool. Ronald also set up TeamViewer on my computer. In the event I had a problem I couldn't work out on my own, he was able to get into my computer from his computer to show me how to work it out. Amazing!
I am now looking forward to working with Ronald again in order to use the computer for more enjoyable pursuits like digital photography and organizing family photos.
I can say without hesitation that I recommend Ronald to anyone who needs to learn anything about the Mac. It is so reassuring to now know that I can call or email Ronald when I have a problem with my Mac.
Sue Ann Siegelbaum
Client's email to Apple Store Fifth Avenue
Recently I had Ronald Gehrmann of Metro MacSupport come to my home to help me with a newly purchased iMac, AirPort Express and printer.
He was prompt in arriving, extremely helpful in setting up my computer and attaching the printer. He was incredibly knowledgeable in transferring material from my laptop and from an external drive which I use in New York and in Florida.
I would recommend him most highly and I intend to consult with him further if I have any problems. First-rate service with a most pleasant technician.
Dr. Ivan A. Schulman
General Mac tips & productivity tutoring
I couldn’t wait to get out of bed this morning to play with all the “goodies” Ronald taught me during our, all too brief, 3-hour session.
While I had some Mac knowledge, I really was a novice. Not anymore! Ronald's patience level is “awesome!” and by the time he left me, I felt comfortable working on my own.
The shortcuts I was taught are, forever, emblazoned on my “frontal lobe.”
I am creating a Family Chronology through photos and had pictures all over my computer and on three memory sticks. In just a short time, with Ronald’s help, I was able to sort through all the photos and organize them into proper order.
My next adventure with Ronald will be learning the basics of Photoshop. Once I have mastered them, I will be ready for his expertise to teach me the “tricks.” I wish I were a sponge so I could “sop” up everything he says.
Long story short...I can’t wait for the next session!
Bonnie Koff
White Plains, NY
iPhone sync troubleshooting
I can't tell you what a pleasure it was to work with Ronald the very first time! I had struggled with a thorny problem of synching my iPhone and calender/contacts and was in despair. I had spent 22 hours on the phone with Apple support and they still had not fixed the problem. Within an hour of spending time with Ronald, the entire mess had been cleared up. What a relief!
Lisa Hess
iMac basics tutoring
I am not computer literate and my exposure to a PC was limited to sending simple emails and occasionally searching in Google. My PC was old and started to freeze at the most inopportune moments, so I decided to make the leap to an iMac upon advice from my 15-year-old son who lives with an iBook on his lap.
When I saw the possibilities and capabilities of this computer, I realized that in order to understand this machine I needed more than Mac 101 and was convinced that I should get some help in the form of personal tutoring.
I was very fortunate to have discovered Ronald Gehrmann, who introduced me to the basics of the iMac, and I am sure will contribute to my anticipated expertise in due time.
I had a list of questions prepared, which Ronald answered in a style that was straightforward and easy to understand. My time with him was rewarding and well spent as his approach to teaching applications was uncomplicated.
The wonderful characteristic about Ronald was his ability to put me at ease very quickly, and as soon as he displayed his patience in our first meeting, my apprehension vanished immediately. I then learned rather quickly after the first few moments of his instructions. His ability to illustrate and to teach a novice like me was quite remarkable. I was impressed and I will continue to use his talents in the future.
I highly recommend him.
Ted Lederman
Client's email to Apple Store West 14th Street
I just wanted to write and say how great Ronald's help was. I am a woman who's been working on an Apple Performa from 1994 until this week, when I set up my new iMac. I knew my Performa was going to blow at some point, but still I've been very intimidated by the idea of going into the internet world.
Ronald was so understanding, enthusiastic, and supportive. It was a pleasure having him set everything up, making decisions based on what I need and don't need. I'm thrilled to know that he is just an email or phone call away should I need help. Thank you for recommending Ronald.
Laura Jacobs
Client's email to Apple Store SoHo
I was delighted that you all were able to provide me with the name of an outstanding Apple tech for a house call!
I just purchased a new laptop and the MobileMe software, and Ronald Gehrmann was able to get us up and running in no time. He was on time, quick and really knows his stuff! I was so impressed that I booked him for a follow-up appointment before he could leave.
Christina Isaly Liceaga
Client's email to Apple Store Fifth Avenue
I purchased an iMac desktop from you on April 30, 2009 and asked the person who was helping me to recommend someone that could come to my home, transfer my PC information and set up my new system. I am an older person, and until 5 years ago, didn't even know how to turn on a computer — as my work did not require computer knowledge.
Ronald Gehrmann of Metro MacSupport was suggested to me. From the first call, which he responded to immediately, to the pleasant, non-condescending manner he had, to the effectiveness of his work — he was terrific. He is effective and accomplished everything that I had requested he do. For a company that values customer service so highly, I thought it important that you know that Ronald is a great representative for Apple. And what an enthusiast! I've had my iMac for 24 hours and know that I will be delighted with my change.
You should place him at the top of your list of helpers.
Marion Rosen
Client's email to Apple Store Fifth Avenue
I would like to thank you for recommending to me Ronald Gehrmann of Metro MacSupport. He quickly and efficiently solved the problem I was having in getting a wireless signal from a modem to my office and then helped me organize my files on my current laptop.
He provided by far the best technical support I have ever had, and as soon as I buy a new computer from the Apple Store I intend to use his services again so that I make the best use of my new equipment and become a truly proficient Mac user.
Sophia Schachter
PC-to-Mac migration
As a new Mac user, I knew nothing about Macs and was a bit intimidated by them. Ronald came over and he was so helpful! He was very nice and put me at ease immediately. He went right to work transferring my photos, music and documents from my PC over to my new MacBook. And he made good use of time, too. While my files were transferring, he answered all of my questions and showed me some basics and shortcuts. The two hours he worked with me was money well spent. I highly recommend him.
Kevin Ross
Client's email to Apple Store West 14th Street
I'm writing in response to a tech session I had yesterday with Ronald Gehrmann. I would recommend him to anyone at any level of expertise looking for help.
Although I've owned Macs for many years, I felt I needed help setting up all my new machines: laptop, printer, Time Capsule.
Ronald was extremely quick and didn't waste a minute of time, but made sure I understood exactly what he was doing. He spoke clearly and was open to all my questions and note-taking. He is an excellent teacher and he is also an efficient, precise, and patient technician.
Thank you for referring me to him.
Patricia Doyle
Client's email to Apple Store Fifth Avenue
I would just like to provide feedback on Ronald Gehrmann of Metro MacSupport, whose services have been outstanding on every front. Mr. Gehrmann helped me set up my Apple system and has been a valuable resource on an ongoing basis. He knows the systems, applications and shortcuts inside out, is extremely thoughtful about different approaches, goes out of his way to understand client needs and best solutions and is readily available. The wonderful combination of Mr. Gehrmann's knowledge, intelligence and enthusiasm makes working with him a true pleasure.
Meg Malloy
Client's email to Apple Store West 14th Street
Thank you for recommending Ronald Gehrmann, Metro MacSupport.
I recently purchased an iPhone from your store and needed to switch from Palm Desktop to iCal and Address Book.
Ronald was readily available and adjusted to my schedule and met me at my home to work on my desktop Mac. He was efficient, knowledgeable, and enthusiastic about Macs. He completed the data migration and instructed me about the use of my new applications. He offered suggestions to help me manage my work faster and more efficiently. I particularly appreciated his "Mac Cheat Sheet" which he made and left with me at the end of our session. He also set up a program called TeamViewer so we could continue to work together remotely as needed.
His fee was reasonable and worth every penny to get me started using my iPhone and multiple applications. I know this saved me hours of frustration of trying to figure it out myself.
Thank you for recommending him. I would urge you to continue recommending him with highest praise.
Donna Barnes
Client's email to Apple Store SoHo
As a person who came very late in life (and terrified) to a computer, so much so that my laptop sat hidden in a drawer for almost one year before I turned it on, I could not have begun that adventure without the help and guidance of Ronald Gehrmann. His patience and skill quickly overcame my fear and lack of intuitive ability. The "cheat sheets" he left behind after his departure were a constant reminder of what he had taught me and provided a continuing calming effect. When he left, he assured me of his continued availability. I recommend him highly as an instructor.
Lee Allan
Recently moved from Windows to Mac
Dear Ronald: What to do without your help, advice and assistance in this sea of the unknown world of Mac?
Having just recently made the momentous transition from the old Dell laptop and Microsoft Windows, I was truly at a loss. Fortunately your name was given to me by the friendly and helpful young fellows in the small business section of Apple on Fifth Avenue with the comment “Ronald is the best.” How right they are. You have (and still are) guiding me through the maze and with each lesson I feel more comfortable and confident in using my MacBook.
Soon, I know, I will startle and impress my three computer wiz kids with my knowledge which is not nearly as important as being a well-trained and skilled consultant on Mac making my daily life easier and above all, fun.
Thank you for your ongoing help and if anyone ever needs a reference about you, tell them they can call me or drop me a line.
I look forward to seeing you soon again. With thanks and gratitude,
Wolf Hengst, President
Amala Holdings and Consultants
Client's email to Apple Store Fifth Avenue
Ronald is prompt and a pleasure to work with. Our scheduled meeting was on the dot. His patience was more than expected as we went through for me many complex systems like, Photoshop Elements, iPhoto and labeling information so I would understand. Me being an artist and dyslexic, his expertise made it possible for me to understand.
I recommend him highly.
Ronald Mallory
Client's email to Apple Store Fifth Avenue
I am very happy that you referred me to Ronald Gehrmann to help me out with my computer problems. He acted promptly the first time we spoke on the phone and did not delay troubleshooting for a minute.
Before I knew it, my almost-crashing hard drive was lifted of an overload of pictures that had been duplicated 5-fold by the Geek Squad.
We made an appointment at my home within a few days of our first phone conversation and he helped clean up and reorganize my computer in a few hours! It was a big job.
Ronald Gehrmann is a very reliable and able Mac technician, whom I wish I had met two years ago.
Cheers for Ronald Gehrmann!
Hans Broek
General Mac help
This, just to tell you again, how pleased I was/am with your service and your help. You were right on time, knew your onions, and asked the right questions of a person like me who needs a person like you.
Well done.
Hoagy B. Carmichael
Client's email to Apple Store SoHo
My husband and I recently purchased a MacBook Pro, 2 different printers, a time capsule, and 2 new iPods for our home office. Being the technophobes that we are, we asked our salesperson to recommend a knowledgeable pro to install our new equipment in order that we not self-destruct ourselves and our new toys. One of the managers at your store suggested that we contact Ronald Gehrmann at Metro MacSupport, and for that we are eternally grateful!
Ronald came to our home, assessed the situation, and immediately put us at ease with our Mac system. He showed remarkable patience with our numerous questions, walking us through every step. In addition, his knowledge of and enthusiasm for Mac products was truly infectious and encouraged us to enjoy our Mac and all its potential. One week later we ran into an unusual issue with our iPods and Ronald walked us through the problem over the phone, not giving up until he had resolved the situation. Since then, we have been operating smoothly.
We will definitely call on Ronald again in the future with any questions or concerns, and would highly recommend him to anyone in need of Mac support.
Thank you again.
Fiona Farrell
Client's email to Apple Store Fifth Avenue
You recommended Ronald to us for help with our computer system and he was amazing. We had had a lot of problems getting online, for months, and he cleared everything up perfectly. He came to our apartment for 2 hours and was extremely efficient. We are so thrilled to have the kinks all worked out. We know we can call or email him with questions anytime. We had tried calling a lot of other people before we found him — they were totally ineffectual and caused more problems than they solved — but Ronald was the best. Thank you!
Kate and Andy Bellin
Client's email to Apple Store Fifth Avenue
I would just like to let you know that the Mac specialist, Ronald Gehrmann, you recommended to me back in July 2007 has proved to be invaluable. My equipment has been full of problems and he has always responded quickly and sympathetically. We have been so fortunate to be able to rely on Ronald — he is always professional, effective, patient and kind. No mean feat.
Linn Carl
Client's email to Tekserve
I just wanted to drop a line to thank Tekserve for putting me in contact with Ronald Gehrmann to set up my iMac. I bought the iMac seven months ago and didn't hook it up until the other day, due to inertia and my being technophobic. Fortunately, Ron came over and set up everything!
Had I known it would be this comfortable and easy, I'd have called Ron months ago. He worked very hard doing data migration from my old 2001 iMac, he downloaded software and upgrades, he set up my old scanner and printer, and new scanner/printer/copier, he set up my digital camera — and best of all, he showed me how to use everything! In the little time we had spent together, I even got a superb crash course in all the peripherals I had.
Ron is the nicest guy...he was extremely understanding and empathetic to my technophobia. He solved every problem I had. When he left, I had the feeling that anytime I called, my call would be welcomed, and Ron would be happy to help again with any and all computer needs I have. He's truly knowledgeable, and I would not hesitate to call him again if I set up wireless or anything else, or need a tutorial in anything. Ron has helped me feel more comfortable with computers and computer problems.
Once again, thanks for turning me on to Ron. And thanks for the iMac I bought at Tekserve.
Bob Lapides
Client's email to Apple Store SoHo
You recommended Ronald to me when I asked for assistance in setting up my new wireless Mac system, which is composed of two computers, printer, keyboard, mouse and Airport Extreme. As you know I had encountered multiple problems with the installation, and the various support services were unable to help.
Enter Ronald. Right on time and full of optimism and good cheer. He explained everything to this technophobic user as he seamlessly built the system. In addition, he gave me shortcuts tailored to my use of the computers. He was a true Christmas present. I recommend Ronald without qualification and look forward to working with him in the future if I have problems or when I want to move to the next level.
Thank you for steering me to Ronald.
Frank Wenick
Client's email to Tekserve
Thank you for giving me Ronald's phone number. He worked out a time, arrived promptly and fixed my printer quite quickly. Since he had a few extra minutes he also showed me some useful shortcuts and solved one or two other little problems that I had with the Internet. I was delighted. I would highly recommend him to anyone I know.
Louise Lamphier
Help with Adobe apps
It was great to meet and work with you. You are extremely knowledgeable and efficient, and your expertise in print and graphic design is an incredible bonus as it perfectly syncs with my needs.
Sherry Cherwin
Client's email to Apple Store West 14th Street
I want to thank you for recommending Ronald Gehrmann to set up my conversion to Mac. He came this past Friday and accomplished an amazing amount. Not only was he able to transfer and convert those awful WordPerfect files over to my MacBook Pro, but he also organized everything very clearly including lots of photos as well as my files. He transferred my Palm...no problem...Photoshop Elements, also no problem, got my new wireless printer working and all of this was done with the latest downloads. In short, he did a great job and I am very pleased with everything Ronald did and needless to say, I am thrilled with my wireless studio. I have signed up for One on One and am looking forward to learning about all the great things my new MacBook Pro can do.
Lois Rappaport
Mac OS upgrade
I want to thank you so much for bringing my computers up to date by installing 10.4.11 and putting in a few other items. You are a whiz! Talk about multitasking! You were quick and efficient and knew at every moment exactly what you were doing. (Can’t say the same for me as I watched you go through your stuff.) Things are working fine — even my very old applications from system 9 — I’ve been able to print from my old Microsoft Works 3.0, Now Up-to-Date, Printshop, Quickdex and a few others. I’m so glad you recommended that I get the Iomega portable 160 GB drive. I’ve been using it almost every day to transfer things between the two computers as well as back up all my “stuff.” Thanks again and I may be in touch with you soon.
Michael Howley
Small business
Thank you for helping us during our transition from a rinkydink home office to bonafide networked "global headquarters".
You eased a lot of stress with your efficient manner and ability to multi-task. We're now working smoothly, sharing a multifunction device, accessing shared files and putting to good use the nuggets of advice liberally sprinkled throughout the short time you were with us.
I'll drop you a line next time I have a Mac question for sure.
Brian Gold
Seltzer Goods Greeting Cards
Client's email to Tekserve
I spoke to you this morning, frantically seeking a "fix" for my computer ills, and after briefly describing the symptoms, you recommended Guru Ronald Gehrmann, the healer. You're a genius and so is he.
As for the outcome...
Just like the best internist, Ronald was able to investigate and interpret the innards of my two drives. Found his way among the clutter of trivia and necessity and isolated the boo-boo to perform the operation. It was awesome! He pushed and prodded, tested and examined and healed, and it was all done in three quarters of an hour! Not to say that it was easy and uncomplicated; it wasn't. The trouble was nicely hidden, but Ronald found it anyway. I am so impressed!!
This amazing fellow should be cloned for all the world of suffering computerites to have and to hold.
I'm hoping he remains healthy, in good spirits, and available come fall when I intend to upgrade my miserable, tortuous hardware and all that goes with. He's a gem!
Gratefully yours,
Muncie Hendler
Client's email to Apple Store SoHo and Apple Store Fifth Avenue
I just wanted to let you know I recently used the services of Ronald Gehrmann, whom I found on the Apple website for certified Apple Consultants. Ronald was extremely helpful to my wife and me in the setting up of our new MacBook Pro, the transferring of data, setting up a backup routine and the organizing of files. Ronald was also able to help us get more comfortable with all the different functions of the Mac, having been PC users previously. Not sure if you can recommend consultants at the store, but if you can you should certainly refer customers his way.
Scott M. Weiner
Managing Director, Barclays Capital
Client's email to Tekserve
We are writing to thank you for the referral that you gave us this past week to Mac computer consultant, Ronald Gehrmann. We are regular Tekserve customers and we called for urgently needed help re: document design, cross-platform document transmission difficulties and a raft of other issues.
Prior to calling Ronald, we were frustrated by our inability to solve a whole range of computer problems, problems which often resulted from or were exacerbated by our own inexperience (and lack of facility) with computers. We work with words for a living but we're not technically minded and, like many of our friends, we've spent a fair share of our time listening to Soft Rock while on hold on various companies' tech help lines.
So, for us, it's a godsend to have found Mr. Gehrmann. His two-hour session with us was extremely productive and, of course, as our session was over and our immediate problems were solved we asked him about all of the other computer challenges we face (Internet hook-up and speed, cleaning up files, importing and working with images from the web, etc.); he can address those and a host of other challenges, as well.
We found him, in the work session at our home, to have impressive expertise, a sophisticated eye, and, also rare, a gift for HUMAN COMMUNICATION. He's a smart, talented, down-to-earth, and genuinely nice person. We thought you'd want to know even though we send this note with some trepidation; we hope that he doesn't get too booked up because we still need plenty of his time.
Thanks again.
Ellen Schutz and David Rosner
Client's email to Apple Store SoHo
For about the last year and a half my daughter had extreme difficulty in accessing the internet on the iMac I bought her. It was extremely slow, the signal was too weak and she kept losing the internet connection. I bought an expensive antenna-looking device I found on the internet to no avail. I hired a local man who advertised Apple expertise, but despite his being a nice and caring guy, and spending a lot of time in my house (for which he was paid), nothing was any better. I bought an AirPort Express to extend the range of the main base station but as I am completely unhandy when it comes to computers, after a few minutes of dealing with the confusing directions and questions, I gave up as I was unable to get the network to work.
With my daughter and myself utterly frustrated, my last hope was to go to your store and ask for a referral for someone who could deal with this mess. I was given the name of Ronald Gehrmann. What a stroke of luck! He came to our house and took care of everything. Here was someone who was professional, thorough, incredibly knowledgeable and undaunted by the difficulties he encountered in trying to get everything back in order. Each time he would say something was odd or that this was the first time he saw something like this, my frustration level would begin to rise. But then methodically, step-by-step, he would proceed to solve the problem and get rid of the difficulty and my frustration.
It's been three weeks and everything has been working perfectly, at the strongest signal level. After a year and a half of only being able to use her computer as a word processor, my daughter is now happily navigating the internet and hasn't had a single problem since Ronald's visit. He even had the courtesy to follow-up to make sure everything was OK.
I would highly recommend Ronald to anyone with computer difficulties, especially those who know little about computers. Rather than drowning me in computer talk and concepts which I would not understand, he guided my daughter and me through the entire process while taking care of every bug and problem. Thank you for the great referral.
Marc Finkelstein
Client's email to Apple Store SoHo
Ron Gehrmann was a tremendous help to my wife and myself. Not only did he help me set up wireless printing for the Mac, he also spent time going over such things as streamlining my documents, setting up an additional mailbox on the computer, helping me download Firefox and CrossOver and showing me how to use shortcuts. Now all I have to do is remember it all. In order to do so I will have to practice. I want to thank Apple Business SoHo for sending me Mr. Gehrmann.
Ed Kaplan
Mac help for antipodal client
Many thanks, Ronald, you solved a bad problem! FAST!!
After nearly 20 years of happy times with Macs, I tend to think "all will be well," and it usually is. But then when you're not expecting, stuff goes crazy — this time, no sound and a bunch of other puzzling annoyances.
As someone who reads the manual (and the "Missing Manuals") I can often fix things, but after a lot of poking around I became convinced it was a hardware failure and I needed a new sound chip — and two other Mac-expert friends agreed.
Instead, a dozen words from you and an hour later all's well. Amazing.
You are the best!
David Roessler
Brisbane, Australia
(Click here to read testimonials from New Hampshire clients
with whom I worked before relocating to NYC in 2007.)
with whom I worked before relocating to NYC in 2007.)
